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Below Are Frequently Asked Questions, You May Find The Answer For Yourself

  • How long can I get the feedbacks after we sent the inquiry? 

    We will reply you within 8 hours in working day.

  • Are you a direct manufacturer or trading company?

    We are a production factory, and we also have our own international trade department. We produce and sell all by ourselves.

  • What products can you offer?

    We focus on hookahs and related accessories.

  • Can you do customized products?

    Yes, we are mainly doing customized products according to the customers’ drawings or samples.

  • Do you have some standard parts?

    Yes, in addition to customized products, we also have some existing styles for you to choose from. In addition, we have a large number of stock accessories to meet your fast delivery needs.

  • How to guarantee the quality of your goods?

    We will do the inspection after every process. For the finished products， we will do 100% inspection according to the customers’ requirements and the international standard.

  • What’s the payment term?

    When we quote for you, we will confirm the payment terms with you, FOB, CIF, CNF, etc.

    For mass production orders, you need to pay 30% deposit before producing and 70% balance against copy of B/L. The most common way is by T/T but L/C is also acceptable.

  • How to deliver the goods to us?

    Usually we will ship the goods to you by sea because we are in Ningbo,and we are only 35 kilometers away from the Ningbo port.  It is very convenient and efficient to ship goods to any other countries. Of course，if you need the goods urgently, we also can arrange the air shipment or deliver them by courier.  

  • Where are your products mainly exported to?

    Our products are mainly exported to dozens of countries such as the United States, Germany, Spain, Italy, the United Kingdom, Australia, and Canada.